Support Central launches with new tools – and a new leader

We have officially launched our redesigned Support Central, a centralized help and knowledge area tailored to meet the needs of retailers connecting to manufacturers.

Support Central is designed to support both business owners and technical staff by offering a range of practical tools and resources. From self-service onboarding guides and troubleshooting articles to real-time chat and case tracking, users now have streamlined access to everything they need — all in one place.

For example, a retailer just getting started can quickly find step-by-step setup instructions, while a technical consultant working on a system integration can search a detailed knowledge base or get direct support from the Tradeplace team.

The relaunch also introduces a trusted face in a new role: Andrea Ysturiz, the Customer Success Coordinator, who brings a customer-first approach to the experience. “Support shouldn’t be a roadblock.” says Andrea. “We’re here to make sure users can find what they need without delay – whether that’s a guide, an answer, or help from a real person.”

"With customers and users spread across Europe, it is essential that we provide support in the main languages used throughout the region. Whether through the Support Central portal, live chat, email, or in-person interactions, we strive to offer assistance wherever possible. Thanks to the diverse nationalities in our support team, we can ensure that inquiries are directed to the right person with the right expertise.”

The updated support area reflects Tradeplace’s ongoing investment in user experience and operational excellence.

Visit Support Central: www.tradeplace.com/en/knowledge