Digital Sales Assistant FAQ's
Use this guide to quickly resolve the most common Digital Sales Assistant questions, from access roles and pricing setup to product visibility and integrations. It also explains when to contact your internal administrator, sales representative, or Tradeplace Support for further assistance.
Below is a list of the most common questions and issues in the Digital Sales Assistant (DSA) environment.
I receive this error: “Your user doesn’t have the proper role to use this functionality."
Please contact support@tradeplace.com or your internal company administrator to request the appropriate access roles.
Can I place orders from my basket?
The order function is currently available only in Germany and only for the following brands: AEG and Electrolux (more countries and brands will follow). This feature must be enabled before it can be used.
For detailed steps, see:
How to enable the Order function in DSA
How to Order Your Shopping Basket in the DSA
Why can’t I see prices?
If you are using the DSA for the first time, prices must be configured before calculations can be performed correctly. Please follow the pricing configuration guide. Product Prices in the Digital Sales Assistant.
If you still experience issues after completing the configuration, contact support@tradeplace.com.
I am missing products.
The products displayed depend on the assortment assigned to your customer code by the manufacturer. Please contact support@tradeplace.com so we can review this with the relevant manufacturer team.
My brand request has been rejected.
Brand approvals are managed by the manufacturers in all Tradeplace environments. Please contact your sales representative for that brand to clarify the status of your account and the reason for the rejection.
How can I manage my team in DSA?
Refer to the User Management in the Digital Sales Assistant. guide for instructions on how to add or remove members and assign roles.
If you do not see the user management option or lack the required permissions, contact your internal administrator or support@tradeplace.com.
Personal account details (for example, name changes) are managed in the Portals Hub. For more information, see: How to manage your account information in the Portals hub?
System errors
If you encounter a system error, note the exact error message or code and the time it occurred. This information helps our support team reproduce and resolve the issue.
Send these details to support@tradeplace.com.
Integrating with external tools (for example, Carat)
To enable the Carat interface, refer to the DSA configuration guide and ensure that:
- Your account has the necessary integration permissions, and
- Your Carat version is compatible.
See: Digital Sales Assistant Configuration in CARAT