Below is a list of the most common questions and issues in the Content Hub (PIMS) environment.
How do I register and set up my account?
If you do not have an existing Tradeplace account, follow this guide: Registration Process Content Hub
If you already have a Tradeplace account, you can request access to the Content Hub directly. For instructions, see: How to register for the Content Hub through your Portals Hub account?
How can I add multiple country accounts to one access?
If you need access to multiple countries, you must first register a separate account for each country. Once all registrations are complete, contact support@tradeplace.com and we can link all new countries to your main account to simplify access management.
If you do not have multiple email addresses available for registration, see: How to create and manage multiple accounts with the same e-mail as identifier?
How do I know my customer code?
Customer codes are provided by the manufacturer.
If you already have a Portals Hub account at Tradeplace and approved access to the relevant brand, you can contact support@tradeplace.com to obtain the stored customer code.
Stored customer codes in your Portals Hub environment are also visible when managing your connections.
How to manage your connections and request new brands in the Portals hub?
I receive errors when exporting data.
When an export profile fails, you will receive a tracking ID and an error message.
Example: Tracking ID: 237076 - Message: An unknown error has occurred
First, ensure that:
- Your export profile is correctly configured, and
- The selected transport profile (FTP, SFTP, email, etc.) contains the correct information.
After updating the configuration, try the export again.
If the error persists, send the tracking ID, error message, and time of occurrence to support@tradeplace.com for further investigation.
I am missing products in my export.
If specific products, entire product categories, or your entire export file are missing, contact support@tradeplace.com. We will escalate the case to the manufacturer team, which manages assortment assignment.
I am not receiving the exported file.
Edit your export profile and verify that your transport profile information (for example, FTP/SFTP credentials or email address) is up to date.
If you need detailed guidance, contact support@tradeplace.com to receive an in-depth guide for configuring the export profile.
How can I use the scheduling option?
To enable scheduling, you must first request activation.
Once logged into the Content Hub (PIMS), go to Data Export and scroll to the bottom of the page. There you will see the scheduling options request button.
Once your request has been approved, the scheduling options will be available in the Sending Options step of the configuration process.
Available download formats and brands.
Available export formats depend on the brands, and available brands depend on the country.
Commonly used export formats include:
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EXCEL
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CSV
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XML
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BMEcat 2005
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IDM
I want to download a product catalogue.
To download product catalogues, you must first be approved by the relevant manufacturer. Follow these instructions How to add a manufacturer in the Content Hub? to request approval.
Once you are approved, you can set up an export profile under Data Export.
If you need detailed instructions, contact support@tradeplace.com to receive an in-depth guide to the Content Hub (PIMS) environment.
How do I download prices and stock availability?
Price and stock exports are available for some brands and countries.
Contact support@tradeplace.com so we can check with the relevant manufacturer whether this option is offered for your brand and country.