Q: WHAT ARE THE BENEFITS FOR ME AS RETAILER OF JOINING TRADEPLACE?
A: Tradeplace provides retailers with efficient, quality customer service, based on easy, fast access to information and transactions 24 hours, 7 days per week.For the first time, household appliance producers and retailers can access the existing browser-based services of multiple household appliance and consumer electronics manufacturers via a common portal. No longer do they have to log in and out of the separate platforms. TradePlace simplifies access for retailers and sets a direction for further standardization of information services for the household appliances and consumer electronics industry. Tradeplace allows retailers to access from ONE web site, with ONE password to a wealth of information from multiple brands.
Q: HOW IS THIS GOING TO HELP ME AS A MANUFACTURER?
A: Tradeplace provides appliance manufacturers with a common platform to provide better services to retailers. They can leverage investments made in extranet applications, reach multiple retailers and take advantage of a shared entry point with minimum integration effort.Manufacturers’ portals also maintain independence from other manufacturers’ systems. Tradeplace’s Shared Call Center services relieve manufacturers of complicated and specialist on-line support requirements, providing a seamless and efficient service to customers.
Q: IS TRADEPLACE DIFFICULT TO USE?
A: Not at all. Tradeplace is a single point of access to a wealth of information from multiple brands with just one user ID and password. With just an internet connection, retailers can start doing business on-line with household appliance and consumer electronics manufacturers immediately.
Q: DO YOU PROVIDE CUSTOMER SUPPORT?
A: A multi-lingual Shared Call Center has been established to support customers wherever they are during registration process and as they use the services of the Tradeplace. The Shared Call Center is available Monday to Friday, from 09:00 to 17:00 CET. Multi-lingual operators can handle queries in the languages Dutch, English, French, German, Italian and Spanish. Participants can reach the Tradeplace Shared Call Center by e-mail (firstname.lastname@example.org)