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Aftersales Mobile App

What is the Aftersales Mobile App?

Tradeplace is offering a new mobile client to access its services with mobile tablet devices.
The Tradeplace Mobile App is an additional client to access several of the After Sales Marketplace service features.
To use the Tradeplace Mobile App you need to have a valid and activated TP User Account for at least one After Sales manufacturer/brand.

 
Which features does it offer to me?

In Version 2 the Tradeplace Mobile App offers the folllowing features:

  • Immediate parts ordering
  • Availability check for multiple spare parts
  • View order status 
  • Redesigned user friendly interface
  • Exploded views & wiring diagrams
  • Availability check & prices
  • Spare parts check
 
How can I get it?

The After Sales Mobile App is available for Apple iOS and Google Android Operating Systems:

  • Apple iOS 10 and iOS 11
  • Google Android 8.x

Download your Mobile App directly to your mobile device via the following links.

 
For Android devices you first need to enable the installation from "unknown sources" via Menu > Settings > Applications > Unknown sources.

Download and install for Apple iOS

Download and install for Google Android

What to do when you see an ‘Untrusted App Developer’ message while installing the iOS ASM application?

iOS has raised its warning level when using apps from an Enterprise App Stores. As Tradeplace offers its customers the option to directly download the ASM app, this may be classified as ‘untrusted’. So what can you do?

Simply follow these steps:

  1. Launch Settings from your Home Screen
  2. Select General
  3. Tap on Profiles
  4. Select Tradeplace under the Enterprise App section
  5. Select ‘trust this app’
  6. Tap to verify

Then you can proceed to install the ASM app on your device.

 

 
How do I use it?

To log in to the Tradeplace Mobile App, you first need a valid Tradeplace After Sales Marketplace license, activated for at lease one manufacturer.

Please log in at least once to the Tradeplace After Sales Marketplace.

After login to the Traderadeplace Mobile App with your usual Tradeplace username and password you can select:

  • search online for product documentation,
  • view locally stored documents.

When searching products, you can select to download:

  • Basic Set of documents (part list and exploded views only) and/or an
  • Extended Set of documents (basic set plus wiring diagrams, etc.).

For the selected set of documents a PDF file will be generated on-the-fly.

After you downloaded the PDF, you can view it even without an internet connection available, as all documents will be stored directly on your device.

When later viewing a document, you can check availability and price in real time by entering a requested material number.

 

 

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